These general conditions of sale (hereinafter "General Conditions") apply to all sales concluded between Securitaly Srl, with registered office in Via dei Platani n. 3, 47042 Cesenatico (FC), C.F./P.IVA 03558340406 (hereinafter "Seller") and any natural or legal person (hereinafter "Buyer"), in relation to the products marketed by the Seller (hereinafter the "Products"). These General Conditions cancel and replace any previous agreement, verbal or written with the Buyer; conditions different from those contained herein will be effective only by virtue of written acceptance by the Seller.
1) Our customers
The site is aimed at both individuals and companies. There is the possibility to request an electronic invoice. If you are a company and want to resell our products, you can contact us at 0547 71271.
The products subject to the sales regulated by these General Conditions are those marketed by Securitaly with the specifications contained in the seller's catalogs or communicated by the same.
The sending of catalogs or technical documentation of the seller does not constitute an offer and therefore the same may be modified without notice by the seller. Measurements, dimensions, weights, performances and any other data contained in the seller's catalogues or in the technical documentation provided by the latter, are merely indicative and do not constitute a promise or commitment on the part of the latter.
The purchase orders of the products are transmitted using the e-commerce, and then the online cart, or in writing by the buyer and / or any local agent to the seller. Orders are considered firm up to 30 days from their receipt by the seller who undertakes to forward the order confirmation to the buyer as soon as possible; the order is considered accepted only when the order confirmation is issued by the seller.
For order confirmations automatically generated by the CMS of the e-commerce site, it is possible to cancel them by the seller, within 72 hours of the execution of the order; in any case, the seller reserves the right to accept or not the orders at its sole discretion. The seller reserves the right, even after receipt of the order, to make construction changes to the products without the buyer being able, for this reason, to make any claim. Orders for special or drawing material must be drawn up in writing by the buyer and in no case they can be canceled by the buyer once the seller's acceptance has occurred.
4) Prices and availability
The prices for products returned ex-office and / or warehouse of the seller are those of the seller's price list in force at the time of delivery of the products, unless otherwise agreed in writing between the parties. Unless otherwise provided, in any offer and subsequent Order Confirmation, the prices do not include transport costs, as well as any assembly and on-site testing of the products. The prices indicated exclude customs duties or other charges that may be levied on the products in the buyer's country and are expressed in the currency of the seller's country, unless otherwise agreed in writing. The availability of the products is indicated online on the product page or on the order confirmation and is to be considered indicative.
The estimated times of sending and delivering the products are purely indicative and it is not possible to rely on them totally. In addition, it is possible that there may be delays in the delivery of products, compared to the estimated times, caused by international or national logistical problems, shortage of raw materials, production delays, serious situations that limit or prohibit the movement of goods or the work of people.
Constant monitoring of prices and availability is our priority. If, in the event of errors or other inaccuracies in calculation, the price indicated online should be lower than the correct sale price, we may contact you or refund any order, not accepting the order at an incorrect sale price. We reserve the right to change the price of products and to change, limit or terminate any special offer, promotion or discount on products at any time.
Products sold in "Presale" are not ready for immediate shipment. Any presumed date of shipment is to be considered only indicative and not binding. The payment of the product in advance guarantees priority in the receipt of the ordered product. The exact waiting time, from the moment of the order to the receipt of the product, is not known, as it’s dictated by external factors that cannot be controlled by the seller.
The payment conditions are indicated in the Order Confirmation, unless otherwise communicated by the seller. Any advance payments are indicated and requested in the Order Confirmation and are in any case non-interest-bearing. Payment must be made by the natural or legal person indicated in the Order Confirmation or invoice and who has signed the contract, unless otherwise agreed in writing between the parties.
The seller has the unilateral and indisputable right to refuse, at its sole discretion, any payment by third parties other than the Buyer and / or not previously authorized, in accordance with this clause. The seller has the right to cancel or interrupt the provision of services if the amount of payment does not correspond to 100% of the total invoice, in line with the payment conditions and the agreed deadlines.
7) Shipping and delivery
We have activated agreements with the main couriers: deliveries of products will be made in accordance with the terms and conditions of delivery of the couriers; to be taken into account that some couriers require the signature for receipt and do not allow to view inside the package before having signed the delivery. If the package is externally damaged, affix or request the words "Withdrawal with Subject to Verification".
We cannot guarantee delivery to every place in the world. If the service is available, the courier will communicate the tracking number with which you can track the shipment. Some couriers offer the delivery booking service. This service is offered by couriers and we assume no responsibility in this regard. The cost of any duties is borne by the buyer. Shipping costs and delivery times vary depending on the product, the country of destination and the type of delivery. We are not responsible if the delivery takes place to persons not authorized by you.
8) Delivery not collected
The products not collected will remain in storage until the expiry of the term established by the courier. After this deadline, the courier will return the Products to us. Upon receipt of the return of the products not collected, any price paid will be credited back, as a rule, with the same payment method to be used, less shipping costs and costs for storage. It is the seller's right to refuse the order or bind the payment method for any subsequent order, of the buyer who has not withdrawn or refused the previous orders.
9) Right of withdrawal
The right of withdrawal for purchases made online or by mail order, is governed by the European Directive 2011/83 / EU of 25/10/2011, for all purchases over EUR 50.00 in value. To exercise the right of withdrawal, within the term indicated above, fill out the form called RMA, in the Request Assistance section, selecting as the Reason for the Return "Right of Withdrawal". The terms of the right of withdrawal are visible in the appropriate online section, called "Right of withdrawal".
The products have a warranty period of 24 months or 12 months, depending on the type of product or the type of customer (Natural Person or Legal Person). The return of the product, for assistance, can be exercised through the appropriate RMA form, which can be completed online in the Warranty and Return section.
Before proceeding to fill out the online RMA form, make sure you are in possession of the model and the serial number, essential to open a possible re-entry procedure; fill out the form in all its fields and carefully read the conditions of return. Repair Warranty: the seller guarantees repairs carried out for 6 months from the date of return (see date of shipment, DDT).