Please Read Carefully
The right of withdrawal for purchases made online or by mail order is regulated by the European Directive 2011/83/EU of 25/10/2011, for all purchases over EUR 50.00 in value.
How to Request It
To exercise the right of withdrawal within the specified time frame, fill out the RMA form in the "Warranty and Returns" section, selecting "Right of Withdrawal" as the reason for the return. Alternatively, you can send a written communication to the following address:
SECURITALY SRL, Via dei Platani 3, 47042 Cesenatico (FC), Italy
via registered letter with acknowledgment of receipt. The registered letter is considered sent in a timely manner if delivered to the accepting post office within the specified terms. The acknowledgment of receipt IS NOT an essential condition to prove the exercise of the right of withdrawal.
Within 14 days of receiving the product, you must return it at your own expense, following the instructions provided by our office upon accepting the return request. To meet the deadline, the product is considered returned when it is delivered to the accepting post office or courier.
Effects of Withdrawal
If you exercise this right, you will be reimbursed for the costs incurred for the purchase of the product, EXCLUDING shipping costs, no later than 14 days from the receipt of the returned product at our headquarters in Cesenatico (FC), Italy. The refund will be made by bank transfer or directly via the PayPal platform if you used any payment method accepted by PayPal. To proceed with a bank transfer refund, you must provide us with your IBAN, either by email or by including it in the package with the returned product.
Refund Amount
The refunded amount is equal to the cost incurred for the purchase of the product, excluding shipping costs. If the shipping costs are not explicitly stated on the sales invoice or the order confirmation issued upon receipt of your order, these costs are considered to be EUR 16.00 excluding VAT.
Product Condition
The returned product must be in the same condition as delivered upon purchase, meaning it must be completely intact and unused, with all included accessories, packaging in the same condition as at the time of delivery, and accompanied by the sales invoice.
Evaluation of the Returned Product
If the returned product is:
Not in the same condition as delivered upon purchase
Not completely intact
Missing any accessories
With packaging that is not in the same condition as at the time of delivery
Without the sales invoice
it will be evaluated, and the refund amount will not match the original purchase price. Consequently, the customer may accept the proposed evaluation or choose to have the product returned at their own expense. If the product evaluation is accepted by the buyer, the refund will be issued as indicated in the "Effects of Withdrawal" section.
Where to Send the Return
The returned product, for the purpose of the right of withdrawal, must be shipped to the Cesenatico (FC), Italy, headquarters of Securitaly Srl, following the procedure that will be provided to you once your return request is submitted through the dedicated online section on the "Warranty and Returns" page.