The right of withdrawal for purchases made online or by mail order, is governed by European Directive 2011/83/EU of 25/10/2011, for all purchases over EUR 50.00 in value.
To exercise the right of withdrawal, within the period indicated above, fill out the RMA form , in the Request Assistance section, selecting "Right of Withdrawal" as the Reason for Return; Alternatively, you can send a written communication to the following address SECURITALY SRL, Via dei Platani 3, 47042 Cesenatico (FC), by registered letter with acknowledgment of receipt. The registered letter is deemed to be sent in the prescribed period delivered to the post office . The acknowledgement of receipt is not an essential condition for proving the exercise of the right of withdrawal.
Within 14 days of receipt of the product, you must return the product, at your own expense, in the manner indicated by our office that will accept the request for return. For the purposes of the deadline, the product is meant to be returned at the time it is delivered to the post office accepting or to the shipper.
In the event of acceptance of this right, you will be reimbursed the costs incurred for the purchase of the product, excluding transport costs, no later than 14 days after receipt of the returned product at our headquarters/office in Cesenatico (FC) IT.
The refund will be made by bank transfer, or directly through Paypal platform if you have used any type of payment accepted by Paypal itself; to proceed with the refund by bank transfer you must provide us with your IBAN code, communicating it by email or attaching it in writing inside the packaging of the returned product.
The amount refunded is equal to the cost incurred for the purchase of the product, excluding transport costs; if the transport costs are not explicitly indicated on the sales receipt, as well as on the order confirmation issued after receipt of your order, these costs are equal to 16.00 Euro excluding VAT.
The product to be returned must conform to what was delivered after the purchase, substantially intact and unused, with all accessories inside, with the packaging in the same condition as at the time of delivery to your premises and attached to the sales receipt.
In the event that the returned product is not in conformity with what was delivered following the purchase, completely intact, with all the accessories inside, with the packaging in the same condition as at the time of delivery to your premises, with the attached sales receipt then, will be made an evaluation of the same that does not correspond to the amount paid for the purchase.
Consequently, the end user will have the right to validate the evaluation proposal or decide to take back the product with transport costs at his own expense. If the evaluation of the product is welcomed by the purchaser, the amount indicated in the evaluation will be refunded in the manner indicated in the paragraph "Effects of withdrawal".
The product to be returned, as a result of the right of withdrawal, must be sent to the headquarters of Cesenatico (FC) IT, the company Securitaly Srl, following the procedure that will be indicated once you have executed your request to return goods in the section dedicated to the online page "Warranty and Returns".