Find out how to get your metal detector back

Warranty and Technical Assistance

The after-sales service offered by Detector Shop is an indication of quality and efficiency, guaranteeing customer satisfaction and the functionality of the product purchased. All products distributed by Detector Shop have a warranty period of 24 months.

Product return

  • Dead on Arrival (DOA). If the purchased product does not work or fails, within 8 days of arrival, it will be replaced without charge.
  • the cost of Repair to the product within the standard warranty period (24 months) is covered by usTransport costs shared between the parties; you will pay the shipping costs to the assistance centre, DetectorShop will pay the return costs. If the defect is due to negligence in use, omitted cleaning and the precautions indicated in the user manual, a fixed fee of € 22.00 excluding VAT will be charged, to be paid when the product is returned.
  • All Expenses to Repair your product after the warranty period (24 months) via our assistence centre will have to be covered by the buyer.
  • Update services via our centre (sending product for firmware upgrades,etc) has a cost that will be estimated by our technicians to cover the cost of the service offered.

Satisfaction Guarantee 14 Days

Detectorshop products have a "14 day satisfaction guarantee". If you are not completely satisfied with the purchased product, you can return it to us in its original packaging, not damaged and exactly as received, within 14 days of receipt and you will be reimbursed for the purchase cost, except for transport costs. The return shipment to our center is charged to the customer. For more details see: Right of Withdrawal

How to return the Product to the Assistance Center

Before filling out the RMA form, make sure you are in possession of the model and serial number, which are both necessary to correctly return the product. Completly fill out the form in all its fields and carefully read the return conditions.

Select the brand of the product to be returned and fill in the RMA form ON-Line

Request Product Return Garrett Metal Detectors
Request Product Return White's Metal Detectors
Request Product Return Minelab Metal Detectors
Request Product Return Fisher Metal Detectors
Request Product Return C.Scope Metal Detectors
Request Product Return Tecknetics Metal Detectors
Request Product Return TB Metal Detectors
Request Product Return Anderson Metal Detector Shafts
Request Product Return All Black Digging Tools
Request Product Return NEL Coils
Request Product Return Blu3
Request Product Return Deteknix
Request Product Return Tero Vido
Request Product Return Makro
Request Product Return GDI
Request Product Return Detech
Request Product Return Coiltek
Request Product Return GoldenMask
Request Product Return Black Dog
Request Product Return Mars