Find out how to get your metal detector back
Warranty and Technical Assistance
The after-sales service offered by Detector Shop is an indication of quality and efficiency, guaranteeing customer satisfaction and the functionality of the product purchased. All products distributed by Detector Shop have a warranty period of 24 months.
- Dead on Arrival (DOA). If the purchased product does not work or fails, within 8 days of arrival, it will be replaced without charge.
- the cost of Repair to the product within the standard warranty period (24 months) is covered by us, Transport costs shared between the parties; you will pay the shipping costs to the assistance centre, DetectorShop will pay the return costs. If the defect is due to negligence in use, omitted cleaning and the precautions indicated in the user manual, a fixed fee of € 22.00 excluding VAT will be charged, to be paid when the product is returned.
- All Expenses to Repair your product after the warranty period (24 months) via our assistence centre will have to be covered by the buyer.
- Update services via our centre (sending product for firmware upgrades,etc) has a cost that will be estimated by our technicians to cover the cost of the service offered.
Satisfaction Guarantee 14 Days
Detectorshop products have a "14 day satisfaction guarantee". If you are not completely satisfied with the purchased product, you can return it to us in its original packaging, not damaged and exactly as received, within 14 days of receipt and you will be reimbursed for the purchase cost, except for transport costs. The return shipment to our center is charged to the customer. For more details see: Right of Withdrawal
How to return the Product to the Assistance Center
Before filling out the RMA form, make sure you are in possession of the model and serial number, which are both necessary to correctly return the product. Completly fill out the form in all its fields and carefully read the return conditions.