Please Read Carefully
Receiving an order is always exciting, but what happens if the package arrives damaged or the contents are not as expected? To avoid unpleasant surprises, we recommend signing with specific reservation upon delivery. This simple precaution provides important protection in case of any issues, allowing you to dispute any problems with greater confidence.
What is Signing with Reservation?
Signing with reservation means accepting the package while indicating any suspected damage that may not be immediately visible. This is a crucial step that allows you to:
Inspect the contents carefully
Report any issues to the courier and Detectorshop.
When Should You Sign with Reservation?
We recommend signing with reservation in the following cases:
Visible damage to the package: dented, torn, or tampered packaging.
Unusual weight: the package seems too light or too heavy compared to expectations.
Suspicious noises: you hear broken or loose items inside when moving the package.
How to Sign with Specific Reservation?
Inspect the package before signing the receipt.
If you notice any anomalies, inform the courier that you wish to sign with reservation.
Specify the reason (e.g., "Damaged package," "Tampered box").
Take a photo of the package as documentary evidence.
What If the Damage Is Not Immediately Visible?
You have 8 days from the delivery date to check the package contents and report any hidden damages. In this case, visit the "Right of Withdrawal" page to initiate the return or assistance procedure.
Don't risk losing the opportunity to dispute any issues with your order. Always sign with reservation and protect your purchases on Detectorshop!
Detectorshop: By Your Side
At Detectorshop, we want you to be completely satisfied with your purchases. That’s why we provide you with all the necessary information to protect your rights. If you have any doubts or questions, don’t hesitate to contact our customer service.
Additional Tips:
If possible, take photos or videos of the damaged package before opening it.
Keep the original packaging until you have verified the integrity of the contents.
Carefully read the sales and shipping conditions on our website.